The problem
Handmade goods sell on story. The previous storefront was a default e-commerce theme — product grid, generic typography, no voice, and a checkout interrupted by marketing popups. Visitors bounced because the site looked identical to ten other soap stores they had visited that day. Worse, the brand could not tell its story anywhere on the site — there was no "why handmade", no "what is cold-process", no photos of the workshop. The buyer who would have paid a 30% premium for craft saw the same template everyone else saw.




